We implement omnichannel solutions focussed on service, quality, reliability, efficiency, and customer satisfaction

Microsoft Dynamics 365 Customer Service is a customer-centric with feature-rich solution that focuses on providing the best quality service experience for the clients. The smart blend of AI-enabled agent experience with multiple-channel handling, all these solutions are built on top of Microsoft Dataverse data architecture. Dynamics 365 Customer Service offers a complete end-user solution to their clients to improve their work performance and allowing businesses to employ the important features they require.

  • Highly customizable to establish personalized customer engagement
  • Gets a 360-degree view of customers, also interact on their preferred channel
  • An integrated dashboard management that is user-friendly and simple to understand
  • Leverage Power apps integration
  • Track customer issues through cases
  • Record all interactions related to a case
  • Share information in the knowledge base
  • Create queues and route cases to the right channels
  • Create and track service levels through service-level agreements (SLAs)
  • Define service terms through entitlements
Dynamics 365 Customer Service Image - Cognitive Convergence

Our Dynamics 365 Customer Service - Consulting Services
  • Manage performance and productivity through reports and dashboards
  • Create and schedule services
  • Develop custom logic, plugins, components, and controls
  • Participate in chats
  • Manage conversations across channels
  • Maximize brand loyalty
  • Improve the value you are providing to clients
Dynamics 365 Customer Service Image - Cognitive Convergence
Development Trends for Dynamics 365 - Customer Services are:
  • TypeScript Based Development
    (Deploy full-stack typescript code in Dynamics 365 web resources)
  • Rest APIs Based Development
    (Implement OData protocol with Dynamics 365 REST API for cloud and on-premises)
  • xRM Based Development
    (Create and manage dataverse records with Dynamics 365 XRM development)
  • Plugins Based Development
    (Handle events fired by dynamics 365 CRM to augment the behavior of the platform)
  • PCF Based Development
    (Install custom code components in dataverse environment)

  • DYNAMICS 365 CUSTOMER SERVICE - Customization, Development and Consulting Practice - Video
    DYNAMICS 365 CUSTOMER SERVICE - Development and Consulting Practice - Presentation
    DYNAMICS 365 CUSTOMER SERVICE - Development and Consulting Practice - Case Study

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